Frequently Asked Questions
General Questions
What makes your service different?
We provide world-class executive assistant services specifically designed for Decision Makers. Unlike generic VA services, we understand the unique demands of tech leadership and deliver enterprise-grade support that scales with your ambitions. Our assistants are trained to handle complex executive-level responsibilities with precision and discretion.
What can your executive assistants handle?
Our executive assistants are trained to handle sophisticated, high-stakes responsibilities that SaaS leaders face daily. We eliminate administrative bottlenecks so you can focus on strategic priorities.
Key capabilities include:
- Complex calendar management and multi-timezone coordination
- Investor and stakeholder communications
- Board meeting preparation and follow-up
- Strategic research and competitive analysis
- Executive travel planning and VIP arrangements
- Confidential document management
- Meeting coordination with enterprise clients
- Executive reporting and briefings
Why do leaders choose your service?
We built this service specifically for the unique demands of tech leadership:
- Executive-level expertise – Trained for Decision makers and founder support
- Tech-savvy by default – Deep familiarity with tools and workflows
- Confidentiality first – Strict NDAs and enterprise-grade security protocols
- Flexible engagement – Scale up or down as your needs evolve
- Measurable ROI – Track time saved and productivity gains
- Dedicated account management – Strategic partner, not just a service provider
How quickly can I get started?
Our streamlined onboarding gets you supported fast:
Step 1: Discovery Call (30 minutes)
We discuss your leadership role, key pain points, and ideal support structure. No sales pitch—just strategic conversation.
Step 2: Matching & Setup (1-2 days)
We match you with an assistant whose experience aligns with your needs. You review their profile and approve the match.
Step 3: Integration & Launch (3-5 days)
Your assistant learns your workflows, gains access to necessary tools, and begins taking work off your plate immediately.
How do I know if this is right for me?
Book a free consultation to explore if we are a fit. In our conversation, we will discuss:
- Your current time allocation and biggest bottlenecks
- High-value activities you should be focusing on instead
- Expected ROI and productivity gains from executive support
- Custom support structure tailored to your leadership style
About Your Executive Assistant
What qualifications do your assistants have?
Our executive assistants are highly skilled professionals with proven track records supporting C-level executives and founders. They undergo rigorous vetting including background checks, skills assessments, and multiple interview rounds. Many have experience in tech companies and understand the fast-paced SaaS environment. We only work with the top 2% of candidates who apply.
What hours and time zones do you support?
We support all major time zones and can provide coverage during your working hours, regardless of where you are located. Our assistants are experienced in managing multi-timezone coordination for global teams. Whether you need support during standard business hours, early mornings, evenings, or even weekend availability for critical periods, we will configure coverage that matches your leadership schedule.
How do you ensure quality and accountability?
We maintain enterprise-grade quality standards through multiple mechanisms:
- Transparent time tracking with detailed activity logs
- Daily executive briefings summarizing completed work and priorities
- Weekly performance reviews and optimization sessions
- Direct feedback channels
- Dedicated account manager overseeing service quality
- Regular check-ins to ensure alignment with your evolving needs
How do you handle confidential information?
We treat confidentiality as non-negotiable. Our security protocols meet enterprise standards:
- All assistants sign comprehensive NDAs before any engagement
- Rigorous background checks and reference verification
- SOC 2 compliant processes and secure infrastructure
- Role-based access control—assistants only access what they need
- Encrypted communication channels and secure file handling
- Regular security training and compliance audits
Many of our clients are handling sensitive investor data, strategic plans, and confidential communications. We understand the stakes.
Hiring & Recruitment
How do you select and train assistants?
Our selection process is designed to identify exceptional executive-level talent:
- Multi-stage interview process evaluating experience, judgment, and cultural fit
- Executive assistant-specific scenario testing and problem-solving assessments
- Verification of previous C-suite or founder support experience
- Technical proficiency evaluations on common SaaS tools
- Intensive onboarding covering executive etiquette, discretion, and strategic thinking
- Continuous training on emerging tools and leadership support best practices
What if the match is not working out?
While rare, we understand that fit matters at the executive level. If the match is not ideal:
- Contact your account manager for immediate attention
- We will diagnose the issue—skills gap, communication style, or workload alignment
- We can provide targeted coaching or adjust responsibilities
- If needed, we will re-match you with a different assistant at no additional cost
- Zero penalties, zero friction—just a solution that works